Bulawayo Ketamine Clinic (BKC) is committed to safeguarding the confidentiality, integrity, and security of patient and user data. This Data Protection Policy outlines how we handle, store, and protect personal and medical information.
We collect and process personal data only for specific purposes: managing patient enquiries, conducting assessments, delivering clinical services, and maintaining accurate medical records. Information collected may include personal identifiers (name, contact details) and relevant medical history, provided voluntarily by the patient or referring clinician.
All personal data is stored securely, with access restricted to authorised staff. Physical records are kept in locked storage, while electronic data is protected through password controls, secure hosting, and, where possible, encryption.
Data is retained only for as long as necessary to fulfil clinical obligations and comply with legal or professional requirements. Once retention periods expire, data is securely destroyed.
We do not disclose patient information to third parties without consent, except where required by law or in cases of medical necessity (e.g., to protect patient safety). If third-party service providers (such as IT or hosting services) process data on our behalf, they are required to implement strong security measures and confidentiality agreements.
Patients have the right to request access to their personal data, request corrections, or ask for deletion where appropriate. Such requests will be considered in line with professional guidelines and legal obligations.
BKC recognises that absolute security cannot be guaranteed; however, we continually review and improve data protection practices to minimise risks.
If you have concerns about how your data is processed or stored, please contact us at info@bulawayoketamineclinic.co.zw.
